Branch Manager - Gold Loans - Gurgaon Se...

PeopleStrong; Gurgaon; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

PeopleStrong in India invites applications for a Branch Manager - Gold Loans role in Gurgaon. You will lead daily performance, coach ABM, Gold Valuer, GLO, and CSE, and ensure targets are met.

With 6–10 years of experience, you will drive new customer disbursements, manage portfolio quality, and maintain branch operations and compliance to deliver high service quality.

Qualifications

• Graduate degree or equivalent is required.

Responsibilities

• Achieve onboarding targets and drive new customer disbursements as per branch plan.
• Maintain auction-to-book ratio and ensure adherence to LTV, documentation quality and purity testing protocols.
• Deliver 0–30 DPD collections and timely follow-ups; support recovery actions per internal guidelines.
• Ensure audit scores meet defined standards and zero-tolerance for regulatory breaches.
• Lead daily performance for ABM, Gold Valuer, GLO and CSE; conduct coaching and reviews.

Skills

Graduate

Job description

Branch Manager - Gold Loans - Gurgaon Se...

Branch Manager - Gold Loans - Gurgaon Se...

ABG111689

• Financial Services
• Haryana

Posted On 09 Sep 2026

End Date 08 Mar 2027

Required Experience 6 - 10 years

Basic Section

No. Of Position 1

Grade 11

Level Manager

Organisational

DEPARTMENT-1 Retail - Gold Loan

Country India

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Result AreasSupporting Actions

Business Growth & Acquisition

• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

• Achieve onboarding yield benchmarks
• Drive optimal ticket size, renewal mix, and repeat customer engagement.
• Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

• Maintain auction-to-book ratio
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

• Deliver resolution for 0–30 DPD bucket.
• Monitor overdue accounts and perform timely follow-up.
• Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

• Achieve audit score as defined, ensure closure of audit findings.
• Maintain zero-tolerance on operational deviations and regulatory breaches.
• Ensure accuracy in process, record keeping, and vault management.
• Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• Maintain branch hygiene, safety, and security standards.
• Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• Conduct coaching, on-the-job training, and reviews.
• Ensure manpower productivity as per branch benchmarks