Branch Manager - Gold Loans - Chanderlok...

PeopleStrong; Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

PeopleStrong is seeking a Branch Manager for Gold Loans in Delhi. The role reports to Retail - Gold Loan and requires 4 to 8 years of relevant experience, with leadership responsibilities and accountability for branch performance.

The incumbent will drive growth, manage risk and compliance, oversee collections, and lead coaching and performance reviews to ensure branch targets are met and service standards are maintained.

Qualifications

• Graduate degree or equivalent in a relevant field.

Responsibilities

• Drive branch growth and new customer acquisition in gold loans.
• Achieve onboarding yield benchmarks and optimize ticket size and renewal mix.
• Maintain portfolio quality with adherence to LTV, documentation, and recovery timelines.
• Handle collections and delinquency management with timely follow-up and resolutions.
• Ensure audit readiness, governance, and compliance with zero-tolerance for regulatory breaches.
• Lead daily operations including coaching, training, and managing manpower productivity.

Skills

Graduate

Job description

Branch Manager - Gold Loans - Chanderlok...

ABG111381

• Financial Services
• Delhi

Posted On 04 Sep 2026

End Date 03 Mar 2027

Required Experience 4 - 8 years

Basic Section

No. Of Position 1

Grade 11

Level Manager

Organisational

DEPARTMENT-1 Retail - Gold Loan

Country India

Skills

Skill

Graduate

Job Description

Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Business Growth & Acquisition

• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

• Achieve onboarding yield benchmarks
• Drive optimal ticket size, renewal mix, and repeat customer engagement.
• Ensure cost‑efficient branch operations.

Portfolio Quality & Risk Management

• Maintain auction-to-book ratio
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

• Deliver resolution for 0–30 DPD bucket.
• Monitor overdue accounts and perform timely follow-up.
• Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

• Achieve audit score as defined, ensure closure of audit findings.
• Maintain zero-tolerance on operational deviations and regulatory breaches.
• Ensure accuracy in process, record keeping, and vault management.
• Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• Maintain branch hygiene, safety, and security standards.
• Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• Conduct coaching, on-the-job training, and reviews.
• Ensure manpower productivity as per branch benchmarks