Branch Manager - Gold Loans - Adarsh Nag...

PeopleStrong; Delhi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

PeopleStrong is seeking a Branch Manager for Gold Loans in Delhi to lead a busy retail gold loan branch. The role focuses on achieving growth targets, effective portfolio management, and ensuring compliance with audit and governance standards.

The incumbent will coach a team, drive new customer acquisition and disbursements, while maintaining quality underwriting, risk controls, and customer service excellence in a fast-paced environment.

Qualifications

• Graduate with related undergraduate degree or qualification.

Responsibilities

• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.
• Achieve onboarding yield benchmarks and optimize ticket size, renewal mix, and repeat customer engagement.
• Maintain auction-to-book ratio and ensure adherence to LTV, documentation quality, and purity testing protocols.
• Deliver resolution for 0–30 DPD bucket and monitor overdue accounts.

Education

Graduate

Job description

Branch Manager - Gold Loans - Adarsh Nag...

ABG111696

• Financial Services
• Delhi

Posted On 09 Sep 2026

End Date 08 Mar 2027

Required Experience 6 - 10 years

Basic Section

No. Of Position 1

Grade 11

Level Manager

Organisational

DEPARTMENT-1 Retail - Gold Loan

Country India

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Result Areas

Supporting Actions

Business Growth & Acquisition

- Achieve targets for new CUID creation.
- Drive new customer disbursements as per percentile role benchmarks.
- Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

- Achieve onboarding yield benchmarks
- Drive optimal ticket size, renewal mix, and repeat customer engagement.
- Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

- Maintain auction-to-book ratio
- Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
- Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

- Deliver resolution for 0–30 DPD bucket.
- Monitor overdue accounts and perform timely follow-up.
- Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

- Achieve audit score as defined, ensure closure of audit findings.
- Maintain zero-tolerance on operational deviations and regulatory breaches.
- Ensure accuracy in process, record keeping, and vault management.

- Ensure high service quality, fast turnaround time, and seamless grievance resolution.
- Maintain branch hygiene, safety, and security standards.

- Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
- Conduct coaching, on-the-job training, and reviews.
- Ensure manpower productivity as per branch benchmarks