Branch Manager - Gold Loans - Ghaziabad ...

PeopleStrong; Ghaziabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

PeopleStrong in Ghaziabad is seeking a Branch Manager for Gold Loans to lead branch operations, driving loan disbursements, onboarding customers, and ensuring service quality. You will implement controls, manage risk, and coordinate collections while guiding staff to meet targets.

This role requires experience in retail gold loan operations, a focus on process discipline, and leadership of upcoming performance reviews and coaching activities to ensure smooth daily functioning.

Qualifications

• Graduate degree or equivalent.
• Financial services exposure is a plus.

Responsibilities

• Drive new customer disbursements as per branch plan.
• Achieve onboarding yield benchmarks; drive optimal ticket size and repeat customer engagement.
• Maintain auction-to-book ratio; ensure LTV and documentation quality.
• Deliver 0–30 DPD resolution; monitor overdue accounts and follow‑ups.
• Lead ABM, Gold Valuer, GLO and CSE; coach and review branch staff.

Skills

Graduate

Job description

Branch Manager - Gold Loans - Ghaziabad ...

ABG111328

• Financial Services
• Uttar Pradesh

Posted On 03 Sep 2026

End Date 02 Mar 2027

Required Experience 6 - 10 years

Basic Section

No. Of Position 1

Grade 11

Level Manager

Organisational

DEPARTMENT-1 Retail - Gold Loan

Country India

Skills

Skill

Graduate

CERTIFICATION

Job Description

Key Result Areas

Supporting Actions

Business Growth & Acquisition

• - Achieve targets for new CUID creation.
• - Drive new customer disbursements as per percentile role benchmarks.
• - Ensure net growth and tonnage growth in line with branch plan.

Yield & Profitability Management

• - Achieve onboarding yield benchmarks
• - Drive optimal ticket size, renewal mix, and repeat customer engagement.
• - Ensure cost-efficient branch operations.

Portfolio Quality & Risk Management

• - Maintain auction-to-book ratio
• - Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• - Resolve spurious and bentex cases within defined timelines

Collections & Delinquency Management

• - Deliver resolution for 0–30 DPD bucket.
• - Monitor overdue accounts and perform timely follow-up.
• - Support recovery actions as per internal guidelines.

Compliance, Audit & Governance

• - Achieve audit score as defined, ensure closure of audit findings.
• - Maintain zero-tolerance on operational deviations and regulatory breaches.
• - Ensure accuracy in process, record keeping, and vault management.
• - Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• - Maintain branch hygiene, safety, and security standards.
• - Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• - Conduct coaching, on-the-job training, and reviews.
• - Ensure manpower productivity as per branch benchmarks