Branch Manager - Forex Sales & Ops

Niyo; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Kanji Forex Pvt. Ltd. (NiyoForex) seeks a Branch Manager for Forex Operations to oversee cash handling, currency inventory, and regulatory compliance at our regional forex branches.

You will drive sales and service targets, manage daily operations, and lead a team to deliver secure, compliant financial services. The role demands strong leadership, excellent communication, and experience in forex sales, remittance, and related services within a regulated environment.

Qualifications

• Bachelor’s degree required; accounting degree or certificate preferred.
• Excellent communication with ability to manage team as well as customers.
• Hands-on experience with billing tools, data analysis, team rostering and P&L.
• Forex Branch Sales & Operations experience mandatory.
• Full-time position on company’s payroll; in-city on-site joining.

Responsibilities

• Oversee cash handling procedures and currency inventory.
• Monitor real-time cash orders via app/web and client deliveries.
• Ensure AML/KYC compliance and regulatory adherence.
• Deliver outstanding customer service and resolve queries/complaints.
• Drive branch profitability by meeting sales targets for currency exchange and remittance.
• Perform opening/closing procedures and safeguard assets.
• Prepare periodic reports on transactions and audits.
• Identify counterfeit currency and mitigate operational risks.
• Collaborate with head office on stock, rates, and promotions.
• Lead recruitment, training, and performance of branch staff.

Skills

Excellent communication

Billing tools

Data analysis

Team rostering

P&L

Forex Branch Sales & Operations

Education

Bachelor’s degree

Accounting degree/certificate

Tools

Billing tools

Job description

Role: Branch Manager – Forex Sales & Services

Company: Kanji Forex Pvt. Ltd. (A fully owned subsidiary of Finnew Solutions Pvt. Ltd)

Brief Description of Company : Niyo was founded in 2015 with the vision of changing the way Indians approach their finances - no matter where they work, what they earn, or how tech-savvy they are. To date, we’ve raised $179.3 Million in funding and have maintained a sharp focus on identifying customers’ banking pain points and crafting solutions that improve their experience.

Niyo has grown from a startup to a robust player in digital fin-space catering to over a million customers. Our flagship offerings include:

• Niyo Forex* Buy or sell all Major Currencies of the world at attractive rates and avail of our Doorstep service and Experience Value. You can also Remit Funds abroad for various purposes permitted by the Reserve Bank of India under the AD II Licence issued to us.

Other Products and Services from Niyo Group

• Niyo Global Card which allows users to spend abroad without any hidden markup fees on single card to facilitate international payments and travel-related services.
• Niyo Bharat offers Lifetime zero balance prepaid cards for blue collar employees.

About the role:

We are seeking Branch Managers - Forex Operations with Niyo Forex to join our team. This role would be based out of regional Forex Cash sale & service branches for our forex cash, remittance and other service operations for respective city.

Key Responsibilities:

• Oversee all cash handling procedures, including buying and selling foreign currencies, daily cash reconciliations, vault management, and ensuring accurate inventory of multiple currencies.
• Monitor real-time cash orders via app/web and retail customers and their delivery TAT.
• Ensure full compliance with anti-money laundering (AML) regulations, Know Your Customer (KYC) protocols, central bank guidelines, and other relevant financial laws.
• Deliver outstanding customer service by resolving queries, handling complaints, and building long-term client relationships.
• Drive branch profitability by meeting or exceeding sales targets for currency exchange, wire transfers, prepaid cards, and related services.
• Conduct daily opening and closing procedures, maintain branch security (CCTV, alarms, safe custody), and safeguard assets including cash and valuables.
• Prepare and submit daily/weekly/monthly reports on transactions, cash positions, profits, and audit compliance.
• Identify and mitigate risks related to counterfeit currency, fraud, and operational errors.
• Collaborate with head office on stock replenishment, rate updates, marketing initiatives, and promotional activities.
• Promote additional services such as travel insurance, international remittance services, or travel cards to upsell/cross sell and increase revenue.
• Handle administrative tasks, including maintaining records, stationery stock, and branch upkeep.
• Lead and manage branch staff, including recruitment interviews, training, performance evaluations, scheduling, and motivation to achieve sales and service goals.

Required Skills and Expertise:

• Minimum of bachelor’s degree. Any accounting degree or certificate preferred.
• Excellent communication with ability to manage team as well as customers.
• Hands on experience with billing tools, data analysis, team rostering and P&L.
• Forex Branch Sales & Operations Experience Mandatory
• Competitive salary. Full time position on company’s payroll. In-City-On Site Joining.
• Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.

Values:

We live by these core values at Niyo:

• Customer Focus
• Integrity
• Ownership
• Teamwork

Established in 1935, Kanji Forex Private Limited (NiyoForex) is an RBI-authorized Authorized Dealer Category II (AD-II) entity, providing foreign exchange services in accordance with RBI regulations. Over the years, we have built a reputation for transparency, reliability, and compliance, ensuring that all transactions adhere to regulatory guidelines.

With expertise in retail and corporate foreign exchange, we facilitate forex transactions for the following purposes, at competitive rates while maintaining strict compliance with regulatory frameworks. We also offer home and office delivery of foreign exchange, ensuring convenience while adhering to prescribed guidelines. At Kanji Forex Private Limited (NiyoForex), we are committed to operating within the regulatory framework while upholding trust, transparency, and integrity in all our financial dealings. Niyo is an equal opportunity employer. Niyo never asks for payment for any recruitment services via vendor or placement services.