Travel Consultant

Niyo; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Job summary

Niyo in Bengaluru is seeking a Travel Expert to help customers plan and book trips across flights, hotels, transfers, and travel passes. You will own each booking from briefing to post-travel support.

The role requires 2+ years in travel sales, fluency in English and Hindi, and a proactive outbound sales approach. You will cross-sell forex and travel add-ons while delivering excellent customer experiences.

Qualifications

• 2+ years in travel sales or holiday package sales.
• Comfort making outbound sales calls.
• Fluent English and Hindi, spoken and written.
• Strong WhatsApp chat sales experience.
• Knowledge of international travel, especially Southeast Asia.

Responsibilities

• Understand the brief by speaking with customers over calls and WhatsApp about destinations, dates, budget and preferences.
• Drive sales by making outbound calls to leads and following up to convert enquiries into bookings.
• Plan and quote itineraries across flights, hotels, airport transfers, holiday packages, EU Rail and the Swiss Travel Pass.
• Cross-sell Niyo Forex and other travel add-ons that fit the customer’s trip.
• Book and confirm every part of the trip and share all travel documents with the customer.
• Support before, during and after travel, handling changes, cancellations and issues until each one is closed.

Skills

English fluency

Hindi fluency

WhatsApp sales

Outbound sales

Travel product knowledge

Job description

Niyo was founded in 2015 to change how Indians approach their cross border payments & travel, whatever their

job, income or comfort with technology. We focus on finding the banking problems customers face and building

products that fix them. Niyo started as a startup and is now an established digital fintech player serving over 4

million customers.

We have grown our forex business by acquiring Kanji Forex and RemitX (Capital India’s forex business). The forex

business is led by veteran banker Amit Talwar, CEO – Forex.

Our flagship offering under Niyo:

• Zero Markup Forex Cards in Prepaid / Debit / Credit Card Variants with DCB Bank, SBM Bank and Yes Bank.
• Buy and sell all major world currencies at competitive rates, with doorstep delivery.
• Send money abroad for purposes permitted by the Reserve Bank of India, under our AD-II licence
• Other VAS services include Visa services, hotel, flights, E-SIM, Travel Insurance and experience.

ABOUT THE ROLE

As a Travel Expert, you’ll help Niyo customers plan and book their trips across flights, hotels, airport transfers,

holiday packages, forex, EU Rail, the Swiss Travel Pass and more. You’ll own each customer end to end, from

understanding the requirement, through to booking and post-travel support.

KEY RESPONSIBILITIES

• Understand the brief by speaking with customers over calls and WhatsApp about destinations, dates, budget and preferences
• Drive sales by making outbound calls to leads and following up to convert enquiries into bookings
• Plan and quote itineraries across flights, hotels, airport transfers, holiday packages, EU Rail and the Swiss Travel Pass
• Cross-sell Niyo Forex and other travel add-ons that fit the customer’s trip
• Book and confirm every part of the trip and share all travel documents with the customer
• Support before, during and after travel, handling changes, cancellations and issues until each one is closed

MUST HAVE

• 2+ years in travel sales; holiday package sales experience is a strong plus
• Comfort making outbound sales calls, not just handling inbound queries
• Fluent English and Hindi, spoken and written
• Strong WhatsApp chat sales: clear, quick, persuasive replies across several conversations at once
• Knowledge of international travel, especially Southeast