Branch Manager - Customer Service and Operations

Muthoot Fincorp Limited; Amritsar; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Muthoot Fincorp Limited in Amritsar invites applications for Branch Manager - RO Khandwala. The role focuses on customer relationship management, market analysis, marketing initiatives, achieving branch targets, and ensuring profitability.

It involves field visits for marketing and collection activities and coordinating with departments to maintain smooth operations. The ideal candidate will lead the team, provide training, and drive business development while adhering to policies and providing

Qualifications

• Maintain regular relationship with existing and potential customers.
• Study market trends to meet customer needs via up-sell/cross-sell.
• Initiate and coordinate marketing to achieve targets.
• Achieve customer delight through efficient service and retention.

Responsabilités

• Achieve branch targets and profitability.
• Field visits for marketing and collections as per branch needs.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence to policies and practices.

Connaissances

Customer relationship

Market intelligence

Upsell & cross-sell

Team leadership

Marketing coordination

Business development

Communication skills

Description du poste

BRANCH MANAGER- RO Khandwala Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English