Branch Manager_BRANCH BANKING-Branch Head_Morbi

Kotak Mahindra Bank Ltd; Varanasi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Kotá Mahindra Bank Ltd. is seeking a Branch Manager for Retail Liabilities to drive growth, ensure service excellence, and lead a high-performing team at a key branch in India. You will oversee profitability, regulatory compliance, and customer engagement while promoting cross-sell of financial products.

The role requires dynamic leadership, strong sales acumen, and the ability to manage day-to-day operations with a focus on deposit growth and fee-based income.

Qualifications

• Strong leadership of a high-performing team.
• Sales focus with cross-selling of financial products.
• Regulatory awareness and compliance adherence.
• Customer service excellence across touchpoints.
• Profit & Loss ownership of the branch.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Skills

Leadership

Sales acumen

Regulatory awareness

Team management

Customer service

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.