Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Gurugram District; On-site; INR 2,200,000 - 3,000,000; Full time

Job summary

Kotak Mahindra Bank Ltd seeks a Branch Manager for the Retail Liabilities vertical in Gurugram to drive growth, ensure operational excellence, and deliver superior customer service. You will oversee profitability, regulatory compliance, and customer engagement while promoting cross-selling of financial products.

You will lead a high-performing team, manage day-to-day operations, and collaborate with stakeholders to implement product and marketing initiatives.

Qualifications

• Dynamic leader with strong sales acumen.
• Regulatory awareness and ability to manage a high-performing team.
• Oversee profitability, compliance, and customer engagement.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.