Branch Manager_BRANCH BANKING-Branch Head_Rajam

Kotak Mahindra Bank Ltd; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Kotak Mahindra Bank Ltd. in India is seeking a Branch Manager for Retail Liabilities to lead growth, ensure operations, and deliver customer service.

You will drive deposit growth, cross-sell non-deposit products, manage branch P&L and regulatory compliance. This role requires a dynamic leader capable of building high-performing teams and driving marketing initiatives.

Qualifications

• Proven leadership and team management capabilities within a retail banking branch.
• Strong sales orientation with ability to drive product penetration.
• Solid understanding of banking regulations and compliance requirements.
• Experience in coaching staff and maintaining high service standards.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Skills

Leadership

Sales acumen

Regulatory awareness

Team management

Cross-selling

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.