Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Patiala District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager for a Retail Liabilities-focused role in a Patiala district branch. The position oversees profitability, compliance, and customer engagement, while driving growth in deposits and cross-selling of financial products.

You will lead a high-performing team, promote mutual funds and insurance sales, and ensure superior service across all touchpoints. The role requires strong leadership, regulatory awareness, and strategic execution to achieve P&L

Qualifications

• Strong sales acumen and ability to drive business growth.
• Regulatory awareness and compliance with internal guidelines.
• Proven leadership to manage a high-performing branch team.
• Excellent customer service and relationship management.
• Strategic cross-selling and fee-based income generation.
• Profit & Loss ownership and break-even mindset.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for mutual funds and insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.