Branch Manager_BRANCH BANKING-Branch Head_Jharkhand

Kotak Mahindra Bank Ltd; Jharkhand; On-site; INR 1,400,000 - 2,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager in the Retail Liabilities vertical to drive branch growth and deliver exceptional customer service. The role requires strong leadership to manage a high-performing team and oversee profitability, compliance, and customer engagement.

You will promote cross-selling of financial products and ensure regulatory adherence while steering branch operations and performance.

Responsibilities

• Drive deposit pool growth from existing and new customers.
• Maintain high standards of customer service across touchpoints.
• Promote cross-selling of non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and day-to-day operations.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.