Branch Manager_BRANCH BANKING-Branch Head_Jammu

Kotak Mahindra Bank Ltd; Jammu district; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager for the Retail Liabilities vertical in Jammu. The role focuses on driving business growth, ensuring top-notch customer service, and leading a high-performing team.

The incumbent will oversee profitability, compliance, and day-to-day operations while promoting cross-selling of financial products such as Mutual Funds and Insurance. Strong sales acumen and regulatory awareness are essential.

Qualifications

• Demonstrated leadership and people management in a retail banking environment.

Responsibilities

• Drive business growth and branch profitability.
• Ensure regulatory compliance and risk controls.
• Lead cross-selling of Mutual Funds and Insurance products.
• Oversee customer service standards across all touchpoints.
• Promote fee-based income through strategic product offerings.
• Manage branch operations and day-to-day administration.
• Foster a high-performing, motivated team culture.

Skills

Leadership

Sales acumen

Regulatory awareness

Team management

Customer service

Cross-selling

Mutual Funds

Insurance products

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.