Branch Manager_BRANCH BANKING-Branch Head_Dehradun

Kotak Mahindra Bank Ltd; Dehradun; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager in the Retail Liabilities vertical to drive growth, ensure operational excellence, and deliver superior customer service. The role requires a dynamic leader with sales acumen and the ability to manage a high-performing team within a branch environment.

You will oversee profitability, compliance, and customer engagement while promoting cross-selling of financial products and leading initiatives across Mutual Funds and Insurance offerings.

Qualifications

• Experience leading a retail banking branch
• Proven ability to drive deposit growth and revenue
• Strong understanding of regulatory requirements and risk controls
• Demonstrated leadership and people-management skills
• Customer-focused mindset with excellence in service
• Proven cross-selling capability across financial products

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Skills

Leadership

Sales acumen

Regulatory compliance

Team management

Customer service

Cross-selling

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.