Branch Manager_BRANCH BANKING-Branch Head_Uttarakhand

Kotak Mahindra Bank Ltd; Uttarakhand; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager in the Retail Liabilities vertical to drive growth, ensure operational excellence, and deliver superior customer service. You will oversee profitability, compliance, and team performance while promoting cross-selling of financial products.

Ideal candidates will possess strong sales acumen, regulatory awareness, and a proven ability to manage a high-performing team in a branch environment.

Qualifications

• Experience leading a Retail Branch in a bank or financial institution.
• Strong sales orientation with track record of achieving targets.
• Solid understanding of banking regulations and compliance.

Responsibilities

• Drive deposit growth from existing and new customers.
• Ensure high standards of customer service across branches and touchpoints.
• Promote cross-selling of non-deposit products (mutual funds, insurance).
• Lead sales initiatives for mutual funds and insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and day-to-day operations.
• Ensure compliance with regulatory and internal guidelines.
• Foster a productive, motivated branch team environment.
• Own branch Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Skills

Sales leadership

Regulatory awareness

Team management

Customer service

Cross-selling

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.