Branch Manager_BRANCH BANKING-Area Head's Office_Delhi

Kotak Mahindra Bank Ltd; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Delhi seeks a Branch Manager for Retail Liabilities to drive growth, ensure service excellence, and lead a high-performing team. You will own the branch’s profitability, compliance, and customer engagement while promoting cross-selling of financial products.

The role requires strong sales acumen, regulatory awareness, and the ability to manage day-to-day operations and strategic product initiatives across deposits, mutual funds, and insurance.

Qualifications

• Strong sales acumen and ability to drive business growth.
• Regulatory awareness and compliance adherence.
• Ability to manage a high-performing branch team.
• Customer service excellence across all touchpoints.
• Cross-selling mindset for deposits and non-deposit products.
• Strategic product promotion for mutual funds and insurance.
• P&L ownership and profit & loss accountability.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.