Branch Manager_BRANCH BANKING-Branch Head_Bemetra

Kotak Mahindra Bank Ltd; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Ltd. is seeking a Branch Manager in the Retail Liabilities vertical to drive branch growth and deliver exceptional customer service.

The role requires a dynamic leader capable of managing a high-performing team, ensuring compliance, and achieving cross-selling targets across mutual funds and insurance products. The position emphasizes profitability, regulatory adherence, and customer engagement.

Qualifications

• Leadership experience in a bank branch environment.
• Strong sales acumen with ability to drive deposits and cross-sell products.

Responsibilities

• Drive business growth and branch profitability in Retail Liabilities.
• Ensure operational excellence and superior customer service across all touchpoints.
• Promote cross-selling of non-deposit products, mutual funds and insurance.
• Lead sales initiatives and contribute to revenue through fee-based income.
• Oversee branch administration and day-to-day operations.
• Maintain regulatory and internal guideline compliance.
• Foster a productive, motivated team and manage P&L targets.
• Collaborate with internal stakeholders on product and marketing initiatives.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.