Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Samastipur; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager for the Retail Liabilities vertical in India. You will lead a high-performing team, drive deposits growth, oversee operations, and ensure superior customer service while promoting cross-selling of financial products.

The role requires strong sales acumen, regulatory awareness, and the ability to manage profitability and risk at the branch, while collaborating with stakeholders on product initiatives and marketing plans.

Responsibilities

• Drive deposit growth from existing and new customers.
• Ensure high standards of customer service across all touchpoints.
• Promote and achieve cross-selling of non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance offerings.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and day-to-day operations.
• Ensure regulatory and internal guideline compliance.
• Foster a productive, motivated branch team environment.
• Own the branch Profit & Loss and break-even performance.
• Collaborate with internal stakeholders on product initiatives and marketing.

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.