Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Delhi; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Delhi is seeking a Branch Manager for Retail Liabilities to drive growth, ensure operational excellence, and deliver superior customer service.

You will lead a high-performing team, manage the branch P&L, ensure compliance, and promote cross-selling of deposits, mutual funds, insurance, and other products. Strong sales acumen and regulatory awareness are essential.

Responsibilities

• Drive growth of deposits from existing and new customers.

Skills

Leadership

Sales acumen

Regulatory awareness

Customer service excellence

Cross-selling

Team management

P&L ownership

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.