Branch Manager

Axis Max Life Insurance Limited; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Axis Max Life Insurance Limited in Mumbai seeks an experienced Branch Manager to lead branch operations, drive sales and deliver high-quality customer service. You will oversee a team of sales and service professionals, ensure regulatory compliance, and foster ethical, customer-centric selling while building strong distributor relationships.

The role emphasizes performance tracking, local business planning, and issue resolution to maintain branch growth and service excellence in a competitive

Qualifications

• Experience leading a branch and achieving sales targets.
• Strong customer-centric selling and service focus.
• Analytical ability to interpret branch performance reports and KPIs.

Responsibilities

• Lead branch operations and drive sales/service targets.
• Supervise sales and service team; coach and develop talent.
• Ensure compliance with policies and regulatory requirements; ethical selling.

Skills

Leadership & people mgmt

Team supervision

Performance coaching

Talent development

Branch ops & sales mgmt

Customer relationship mgmt

Data interpretation & KPIs

Regulatory knowledge

Compliant sales practices

Insurance product knowledge

Education

Bachelor's degree in business/finance/commerce

MBA or postgraduate qualification

Job description

Company Description

Axis Max Life Insurance Limited, With an individual death claims paid ratio of 99.8% in FY25-26 and assets under management of Rs. 200,000 crore, Axis Max Life Insurance Limited demonstrates strong financial performance and reliability. The organization is known for its need-based sales process.

Role Description

The Branch Manager is a full-time, on-site leadership role based in Mumbai, responsible for leading branch operations and achieving sales and service targets for Axis Max Life Insurance Limited. This role oversees a team of sales and service professionals, ensures compliance with company policies and regulatory requirements, and drives high-quality customer engagement. The Branch Manager monitors branch performance metrics, develops local business plans,The role also involves resolving complex customer issues, maintaining strong relationships with distribution partners, and promoting a culture of ethical, customer-focused selling.

Qualifications

• Strong leadership and people management skills, including team supervision, performance coaching, and talent development.
• Branch operations and sales management experience, with the ability to plan, execute, and monitor sales strategies and business targets.
• Customer relationship management skills, with a focus on need-based selling, service quality, and issue resolution.
• Financial and analytical skills to interpret branch performance reports, track KPIs, and make data-driven decisions.
• Knowledge of life insurance products, regulatory guidelines, and compliant sales practices; prior experience in insurance or financial services is preferred
• Bachelor's degree in business, finance, commerce, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
• Proven track record of meeting or exceeding branch or regional sales targets and managing a customer-centric work environment.