Branch Manager

Kotak Mahindra Bank; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks an experienced Senior Branch Manager to oversee daily branch operations, drive sales performance, and ensure superior customer service across all touchpoints.

The ideal candidate has 7–12 years in retail banking with strong branch handling, team leadership, and a proven track record of achieving business objectives through strategic planning, customer focus, and revenue growth across retail liabilities and assets.

Qualifications

• 7–12 years of experience in Retail Branch Banking or BFSI.
• Strong branch handling and team leadership experience.
• Proven track record of meeting business objectives through strategy.

Responsibilities

• Manage daily operations of the branch to optimize resources and customer satisfaction.
• Oversee sales teams, drive targets, and resolve customer issues.
• Develop and implement revenue growth strategies and improve market share.
• Ensure compliance with banking regulations and internal policies.
• Build strong customer relationships and provide personalized solutions.

Skills

Retail branch banking

Branch handling

Team leadership

Strategic planning

Client relationships

Job description

• Manage daily operations of the branch office, ensuring efficient use of resources and optimal customer satisfaction.
• Oversee sales teams to achieve targets, provide guidance on product knowledge, and resolve customer complaints.
• Develop and implement strategies to increase revenue growth, improve profitability, and enhance market share.
• Ensure compliance with regulatory requirements, internal policies, and procedures while maintaining a high level of integrity.
• Foster strong relationships with customers by understanding their needs and providing personalized solutions.

Desired Candidate Profile

• 7-12 years of experience in Retail Branch Banking or related field (preferably from BFSI industry).
• Strong background in Branch Handling, Team Handling, Heading Branch, Branch Banking, Retail Liabilities & Assets.
• Proven track record of achieving business objectives through effective leadership and strategy implementation.