Branch Manager

Oriens Global Marketing; Kamrup Metropolitan, Darjeeling, Delhi; On-site; INR 450,000 - 650,000; Full time

Job summary

Oriens Global Marketing in Kamrup Metropolitan, Assam, seeks a Branch Manager to oversee day-to-day operations, ensure policy compliance, discipline, and well‑maintained branch assets. You will lead the team and coordinate with Head Office for approvals.

You will drive business, sales, and revenue targets, develop local strategies, manage customer relationships, and supervise reporting, MIS, and budgeting. The role requires strong leadership, teamwork, and a commitment to professional standards.

Qualifications

• Oversee day-to-day branch operations.
• Ensure compliance with policies, procedures, and guidelines.
• Maintain discipline, punctuality, attendance, and professional conduct.
• Maintain branch infrastructure, assets, equipment, and records.
• Coordinate with Head Office for requirements and approvals.
• Develop and implement sales strategies to meet targets.
• Identify and pursue new business opportunities and markets.
• Manage relationships with customers, distributors, clients, and partners.
• Monitor sales performance and take corrective actions.
• Support team in achieving monthly and annual targets.
• Lead, supervise, and motivate branch staff.
• Handle employee concerns and escalate when needed.

Responsibilities

• Oversee day-to-day branch operations and ensure smooth functioning of all activities.
• Ensure compliance with company policies, procedures, and guidelines.
• Maintain discipline, punctuality, attendance, and professional conduct in the branch.
• Maintain branch infrastructure, assets, equipment, and records.
• Coordinate with Head Office for approvals and requirements.
• Achieve branch-level sales, business, and revenue targets.
• Develop strategies to increase business from the branch and identify new opportunities.
• Maintain relationships with customers, distributors, clients, and partners.
• Monitor sales performance and take corrective action as needed.
• Support team in achieving targets and KPIs.
• Lead, supervise, and motivate branch employees.
• Allocate responsibilities and review team performance.

Job description

Branch Manager Roles & Responsibilities

1. Branch Operations

• Manage and oversee the day-to-day operations of the branch.
• Ensure smooth functioning of all branch activities and departments.
• Ensure compliance with company policies, procedures, and operational guidelines.
• Maintain proper discipline, punctuality, attendance, and professional conduct within the branch.
• Ensure proper maintenance of branch infrastructure, assets, equipment, and records.
• Coordinate with Head Office for operational requirements and approvals.

2. Business Development & Sales

• Achieve branch-level sales, business, and revenue targets as assigned by management.
• Develop and implement strategies to increase business from the branch.
• Identify new business opportunities and potential markets.
• Maintain strong relationships with customers, distributors, clients, and business partners.
• Monitor sales performance and take corrective action where required.
• Support the team in achieving monthly and annual business targets.

3. Team Management

• Lead, supervise, and motivate branch employees.
• Allocate responsibilities and targets to team members.
• Monitor individual and team performance.
• Conduct regular team meetings and review progress against targets.
• Identify training and development requirements of employees.
• Handle employee concerns and elevate important matters to HR/Management.
• Encourage teamwork, professionalism, and a positive work environment.

4. Customer Relationship Management

• Ensure excellent customer service and timely resolution of customer concerns.
• Handle important or escalated customer complaints.
• Maintain professional relationships with key customers and business associates.
• Collect customer feedback and communicate relevant issues to Head Office.
• Ensure customer-related commitments are properly followed up.

5. Reporting & MIS

• Submit daily, weekly, and monthly branch reports as required.
• Monitor sales, collections, expenses, customer activity, and team performance.
• Ensure accurate and timely submission of branch data to Head Office.
• Analyze branch performance and provide recommendations to management.
• Maintain proper records and documentation.

6. Financial & Expense Management

• Monitor branch expenses and ensure spending is within approved limits.
• Ensure proper documentation for branch expenses and reimbursements.
• Monitor collections and outstanding payments, wherever applicable.
• Coordinate with Accounts/Finance regarding financial matters.
• Ensure company assets and resources are used responsibly.

7. Inventory & Asset Management

• Monitor stock/inventory levels where applicable.
• Ensure proper storage, handling, and movement of company materials.
• Conduct periodic stock verification and report discrepancies.
• Ensure proper usage and maintenance of company assets.
• Immediately report loss, damage, shortage, or misuse of company property.

8. HR & Administration

• Ensure compliance with company attendance, leave, dress code, and other HR policies.
• Coordinate with the HR & Admin Department regarding recruitment, onboarding, transfers, employee issues, and exits.
• Ensure new employees receive proper induction and understand branch procedures.
• Maintain confidentiality of employee and company information.
• Support HR initiatives, training programs, meetings, and employee engagement activities.

9. Compliance & Company Policies

• Ensure all branch activities comply with applicable company policies and procedures.
• Ensure employees follow applicable statutory, safety, and regulatory requirements.
• Maintain required licenses, certificates, records, and branch documentation, wherever applicable.
• Immediately report any serious compliance or operational issue to management.

10. Coordination with Head Office

• Act as the primary coordination point between the branch and Head Office.
• Communicate management instructions to branch employees.
• Provide regular updates on branch performance and operational matters.
• Obtain necessary approvals before undertaking activities requiring management authorization.
• Coordinate with HR, Accounts, IT, Marketing, Logistics, and other departments as required.

11. Marketing & Local Activities

• Support local marketing and promotional activities.
• Identify opportunities for branch-level campaigns and customer engagement.
• Coordinate with the Marketing Team for events, meetings, training programs, and promotional activities.
• Ensure proper representation of the company's brand in the branch's market.

12. Performance & Accountability

• Take ownership of overall branch performance.
• Review monthly performance against assigned KRA/KPI targets.
• Identify gaps and implement corrective measures.
• Ensure timely completion of branch objectives.
• Maintain high standards of professionalism, integrity, and accountability.