BRANCH MANAGER

Muthoot Fincorp Ltd.; Bahraich; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. in Bahraich is seeking a Branch Manager to lead day-to-day operations, build strong customer relationships and drive branch profitability. You will oversee sales, service quality and target attainment while coordinating marketing activities.

The role involves field visits for marketing and collections, staff coaching, and collaboration across departments to ensure compliance, accurate books, and smooth branch operations, including risk awareness and fraud prevention.

Qualifications

• Coaching and mentoring a team for performance improvement.
• Strong business development and client handling skills.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular relationships with customers and identify market needs.
• Study market trends to drive product up-sell/cross-sell and innovation.
• Initiate and coordinate marketing activities to achieve targets.
• Ensure customer delight through efficient service and retention.
• Achieve branch profitability and meet targets; conduct field marketing visits.
• Collaborate with departments to ensure smooth branch operations.
• Ensure compliance with policies and mitigate risks, including fraud detection.
• Oversee receivables recovery and revenue flow while protecting customer interests.
• Maintain branch records and liaison with statutory authorities.
• Role involves audit and gold inspection responsibilities.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English