Branch Manager

Muthoot Fincorp Limited; Chhindwara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager in Madhya Pradesh. The role focuses on maintaining strong customer relationships, driving branch profitability, and coordinating marketing activities.

You will lead a team, monitor market trends, and ensure operational compliance while delivering excellent customer service. The position requires effective leadership, strategic planning, and the ability to train and mentor staff to sustain branch growth and customer satisfaction.

Qualifications

• Strong customer service orientation and relationship management.
• Ability to study market trends and identify opportunities for up-sell/cross-sell.
• Proven leadership and team development capabilities.
• Excellent planning, forecasting, and communication skills.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Identify market trends to meet customer needs via up-sell/cross-sell of products.
• Coordinate and participate in marketing efforts to achieve targets.
• Ensure customer delight through efficient service and retention of customers.

Skills

Customer Service

Relationship Building

Market Intelligence

People Management

Coaching & Mentoring

Communication

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English