Branch Manager

Muthoot Fincorp Limited; Avinashi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Limited in Tamil Nadu is seeking a Branch Manager to lead customer relationship efforts, drive branch profitability, and oversee operations. The role requires coordinating marketing and field activities to meet targets, managing risk, and guiding a team to deliver superior service.

You will engage with customers to understand needs, oversee cross-sell activities, and ensure compliance across branch processes.

Qualifications

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Achieve branch targets and profitability.
• Field visits for Marketing / Collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth branch functioning.
• Ensure operational adherence as per policies and procedures.
• Mitigation & Prevention of risk by early detection of frauds, upholding organization values.

Responsibilities

• Maintain customer relationships and identify sales opportunities.
• Monitor market trends and coordinate marketing initiatives.
• Support branch sales targets and profitability through team activity.
• Ensure compliant branch operations and record-keeping.
• Lead and train the branch team, sharing knowledge for growth.

Skills

Result Orientation

Customer Service

Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

Branch Manager Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product - Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills - Proficiency in local language and English