Branch Manager

PNB MetLife India Insurance Co. Ltd; Ernakulam; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

PNB MetLife India Insurance Company Limited in Palakkad is seeking a Branch Manager to lead branch operations, drive sales of life insurance products, and mentor the branch team to achieve targets. The role involves coordinating with bank partners and ensuring high standards of service and regulatory compliance.

You will analyze branch performance data, prepare reports for regional leadership, participate in local marketing initiatives, and support recruitment and training of staff while

Qualifications

• Strong sales and business development skills with target achievement.
• People management and leadership capabilities.
• CRM and customer relationship management skills.
• Operational and administrative skills with regulatory compliance.
• Analytical and planning abilities including local market planning.
• Excellent communication and interpersonal skills; English and local language preferred.
• Experience in life insurance or financial services, preferably in branch management.
• Proficiency with CRM, MS Office, and digital reporting platforms.

Responsibilities

• Lead branch operations and mentor the branch team.
• Set and monitor sales targets and drive growth in life insurance products and services.
• Ensure high standards of customer service and regulatory compliance.
• Coordinate with bank partners; implement local marketing initiatives.
• Analyze branch performance data and prepare regular reports for regional leadership.
• Support recruitment and training of branch staff; represent the company locally.

Skills

Sales targets

People management

CRM relationships

Customer service

Data-driven decisions

Communication

Education

Bachelor’s degree in Business, Finance, Marketing, or related field

Postgraduate degree or certifications in insurance/finance advantageous

Tools

CRM systems

MS Office

Digital reporting platforms

Job description

Company Description PNB MetLife India Insurance Company Limited is one of the leading life insurance providers in India, combining global insurance expertise with the trusted banking heritage of Punjab National Bank. The company benefits from strong shareholders, including MetLife International Holdings LLC and PNB, and has been serving customers in India since 2001. With a presence in over 140 locations and access to more than 16,500 customer touchpoints through bank partnerships, PNB MetLife offers extensive reach and service capability. It provides a broad portfolio of protection, retirement, and employee benefit products through agency sales and multiple bank partners, supporting individuals and over 800 corporate clients. The company has a track record of consistent profitability, having declared profits for the last five financial years.
Role Description This is a full-time, on-site Branch Manager role based in Palakkad. The Branch Manager is responsible for leading branch operations, overseeing sales activities, and driving growth in life insurance products and services. Daily responsibilities include managing and mentoring the branch team, setting and monitoring sales targets, and ensuring high standards of customer service and compliance with regulatory and company policies. The role involves coordinating with bank partners, implementing local marketing initiatives, analyzing branch performance data, and preparing regular reports for regional leadership. The Branch Manager also supports recruitment and training of branch staff, fosters a positive work environment, and represents PNB MetLife within the local market.
Qualifications

• Strong sales and business development skills, with experience in achieving targets and growing branch or regional performance.
• People management and leadership capabilities, including team coaching, performance management, and conflict resolution.
• Customer relationship management skills, with the ability to build long-term client and partner relationships and deliver excellent service.
• Operational and administrative skills, including branch process oversight, documentation accuracy, and adherence to regulatory and compliance standards.
• Analytical and planning abilities, such as data-driven decision-making, forecasting, and local market planning.
• Excellent communication and interpersonal skills, with proficiency in English and local language preferred.
• Bachelor’s degree in Business, Finance, Marketing, or a related field; a postgraduate degree or relevant certifications in insurance or finance are an advantage.
• Prior experience in life insurance, banking, or financial services, preferably in a branch management or supervisory role.
• Comfort with using CRM systems, MS Office tools, and digital platforms for reporting and customer engagement.