Assistant Branch Manager

Niva Bupa Health Insurance; Pune; On-site; INR 600,000 - 900,000; Full time

Job summary

Niva Bupa Health Insurance is seeking an Assistant Branch Manager for the Pune Division to oversee branch operations, drive sales, and ensure regulatory compliance. The role focuses on coaching staff, maintaining customer trust, and delivering high service standards across agents and customers.

You will support the Branch Manager in meeting health insurance targets, guiding teams, and engaging with local partners, while implementing process improvements for efficiency and customer satisfaction.

Qualifications

• Strong people management and team leadership skills.
• Customer service and relationship management capabilities.
• Sales and business development skills with target achievement.
• Operational and organizational skills for branch administration.
• Analytical and problem-solving abilities to interpret performance data.
• Clear written and verbal communication and collaboration.
• Experience in health insurance or financial services is beneficial.
• Bachelor’s degree in business/finance/management preferred.
• Familiarity with Pune market dynamics.

Responsibilities

• Oversee sales activities and drive branch performance.
• Guide and motivate the branch team to achieve targets.
• Foster relationships with customers, agents, and local partners.
• Monitor branch performance metrics and service standards.
• Handle escalated customer queries and ensure claim support.
• Contribute to local marketing initiatives and staff training.
• Drive process improvements to enhance efficiency.

Skills

People management

Customer service

Sales & business development

Operations & administration

Analytical thinking

Communication skills

Insurance industry knowledge

Pune market understanding

Education

Bachelor’s degree in business, finance, management or related field

Job description

Company Description

Niva Bupa Health Insurance Company Limited is a publicly listed health insurer dedicated to giving people in India the confidence to access high-quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company focuses on enabling customers to live life without constraints. As of March 31, 2026, Niva Bupa operates over 210 physical branches nationwide and partners with a large network of agents, brokers, and corporate agencies. It covers more than 25 million lives through a hospital network of over 10,500 empanelled providers and has maintained a claim settlement ratio of 90%+ over the last five financial years. With an employee base of over 10,100 team members and multiple Great Place to Work certifications, Niva Bupa offers a collaborative and growth-oriented environment.

Role Description

The Assistant Branch Manager is a full-time, on-site role based in the Pune Division. This position supports the Branch Manager in driving business performance, managing day-to-day branch operations, and ensuring compliance with company policies and regulatory requirements. Responsibilities include overseeing sales activities, guiding and motivating the branch team to achieve health insurance targets, and fostering strong relationships with customers, agents, and local partners. The role involves monitoring branch performance metrics, handling escalated customer queries, and ensuring high service standards and claim support. The Assistant Branch Manager also contributes to local marketing initiatives, staff training, and process improvements to enhance branch efficiency and customer satisfaction.

Qualifications

• Candidates should possess strong people management and team leadership skills, including coaching, performance monitoring, and the ability to motivate diverse teams.
• Candidates should possess customer service and relationship management skills, with the ability to handle escalations, build long-term customer trust, and collaborate effectively with agents and partners.
• Candidates should possess sales and business development skills, including target achievement, pipeline management, and experience in cross-selling or up-selling insurance or financial products.
• Candidates should possess operational and organizational skills, such as branch administration, process adherence, documentation accuracy, and time management.
• Candidates should possess analytical and problem-solving skills, including the ability to interpret performance data, identify gaps, and implement corrective actions.
• Candidates should possess clear written and verbal communication skills and the ability to work collaboratively with internal teams and external stakeholders.
• Relevant experience in health insurance, general insurance, banking, or financial services would be beneficial, especially in branch or frontline leadership roles.
• A bachelor’s degree in business, finance, management, or a related field is preferred; professional certifications in insurance or sales management are an advantage.
• Familiarity with local market dynamics in Pune Division and working knowledge