Branch Manager

Indusind Nippon Life Insurance; Madurai District, Salem, Tiruchirappalli; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IndusInd Nippon Life Insurance is seeking a Direct Channel Branch Sales & Loyalty Executive/Manager to drive life insurance sales at the branch level. You will manage customer relationships, lead generation, and retention initiatives while ensuring policy issuance and service support.

The role requires 6–10 years in Life Insurance or related fields, with a proven track record in achieving sales targets and strong customer servicing skills.

Qualifications

• Graduate in any discipline.
• 6–10 years of experience in Life Insurance, Banking, Financial Services, or Direct Sales.
• Strong understanding of life insurance products and sales processes.
• Excellent communication, relationship management, and customer servicing skills.
• Proven track record of achieving sales targets.

Responsibilities

• Drive life insurance sales through branch walk-ins, customer references, and lead generation activities.
• Manage and strengthen relationships with existing customers to improve retention and policy persistency.
• Achieve monthly, quarterly, and annual sales targets assigned by the organization.
• Cross-sell and up-sell life insurance products to existing customers based on their financial needs.
• Ensure high-quality customer service and timely resolution of customer queries and complaints.
• Conduct customer meetings and financial need analysis to recommend suitable insurance solutions.
• Maintain strong engagement with loyal customers and execute retention initiatives.
• Ensure compliance with IRDAI guidelines, company policies, and operational processes.
• Coordinate with internal teams for policy issuance, servicing, renewals, and claims support.
• Monitor branch business performance and prepare regular sales and activity reports.
• Build a strong customer database and generate referrals for new business opportunities.

Skills

Direct Sales

Branch Sales

Customer Retention

Loyalty Management

Life Insurance

Relationship Management

Cross Selling

Customer Service

Education

Graduate in any discipline

Job description

Position: Direct Channel Branch Sales & Loyalty Executive/Manager
Department: Direct Channel - Branch Sales & Loyalty
Industry: Life Insurance

Key Responsibilities

• Drive life insurance sales through branch walk-ins, customer references, and lead generation activities.
• Manage and strengthen relationships with existing customers to improve retention and policy persistency.
• Achieve monthly, quarterly, and annual sales targets assigned by the organization.
• Cross-sell and up-sell life insurance products to existing customers based on their financial needs.
• Ensure high-quality customer service and timely resolution of customer queries and complaints.
• Conduct customer meetings and financial need analysis to recommend suitable insurance solutions.
• Maintain strong engagement with loyal customers and execute retention initiatives.
• Ensure compliance with IRDAI guidelines, company policies, and operational processes.
• Coordinate with internal teams for policy issuance, servicing, renewals, and claims support.
• Monitor branch business performance and prepare regular sales and activity reports.
• Build a strong customer database and generate referrals for new business opportunities.

Desired Candidate Profile

• Graduate in any discipline
• 6-10 years of experience in Life Insurance, Banking, Financial Services, or Direct Sales.
• Strong understanding of life insurance products and sales processes.
• Excellent communication, relationship management, and customer servicing skills.
• Proven track record of achieving sales targets.
• Ability to work in a target-driven environment.

Key Skills

• Direct Sales
• Branch Sales
• Customer Retention
• Loyalty Management
• Life Insurance
• Relationship Management
• Cross Selling
• Customer Service