BRANCH MANAGER I

PeopleStrong; Faridabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a proactive professional to build and maintain relationships with customers, study market trends, and drive up-sell and cross-sell opportunities. You will coordinate marketing initiatives and strive for exceptional customer delight through responsive service while retaining existing clients and acquiring new ones.

The role emphasizes branch performance, field marketing, coordination with multiple departments, adherence to policies, and timely recovery of receivables.

Qualifications

• Coaching and mentoring abilities to develop team capabilities.
• Business development and upsell/cross-sell focus to grow revenue.
• Strong communication skills in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross sell.
• Initiate, implement/coordinate and participate in marketing for achieving growth.
• Achieve customer delight through efficient customer service and retention of customers.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for Marketing/Collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to policies and procedures, mitigate fraud, and uphold company values.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books, documents and statutory records; liaise with authorities as needed.
• Role to fall under Audit & Gold Inspection; focus on branch profitability.
• Provide proper handholding and timely/continous training of the team.
• Encourage knowledge sharing for business development and career progression.
• Coaching, mentoring and knowledge sharing across the team.
• Business development and client relationship management.
• Proficiency in local language and English communication.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English