BRANCH MANAGER

Muthoot Fincorp; Bhiwani; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Branch Marketing & Operations Executive to maintain customer relationships and analyze market trends for product upsell and cross-sell opportunities.

The role involves coordinating marketing activities, supporting field visits, and ensuring smooth branch operations. Key responsibilities include building customer delight through efficient service, retaining existing clients, and acquiring new customers while ensuring adherence to internal controls and branch

Qualifications

• Coaching and mentoring of team members.
• Ability to drive business through field outreach and client engagement.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and upsell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing to achieve branch goals.
• Achieve customer delight through efficient customer service and retain & acquire customers.

Skills

Coaching & Mentoring

Business Development

Communication Skills – Proficiency in

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English