BRANCH MANAGER

Muthoot Fincorp Ltd.; Fatehabad; On-site; INR 550,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. in Haryana Fatehabad seeks a results-driven branch-focused professional to drive customer acquisition and service excellence. You will maintain relationships, study markets for up-sell opportunities, and coordinate marketing initiatives to meet revenue goals.

The role emphasizes branch profitability, field visits for marketing and collections, compliance, and risk controls, with a strong focus on team development, coaching, and knowledge sharing to support business growth.

Qualifications

• Coaching & mentoring team members.
• Business development to grow branch revenue.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Study market trends to identify up-sell/cross-sell opportunities for customers.
• Initiate and coordinate marketing activities to achieve branch targets.
• Achieve customer delight through efficient service and retain customers.
• Ensure branch profitability and meet targets.
• Conduct field visits for marketing and collection as required by the branch.
• Collaborate with departments to ensure smooth branch operations.
• Ensure compliance with policies and risk management, including fraud detection and control.
• Recover receivables to safeguard revenue flow and customer interests.
• Maintain branch accounts, documents and statutory records; liaise with authorities.
• Operate under Audit & Gold Inspection purview and uphold company values.
• Focus on profitability of the assigned branch.
• Provide handholding and timely training to the team.
• Promote knowledge sharing for business growth and career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English