BRANCH MANAGER

Muthoot Fincorp; Amreli; Presencial; INR 350.000 - 480.000; Jornada completa

Descripción de la vacante

Muthoot Fincorp Ltd. in India seeks a dynamic professional to manage customer relationships, drive branch profitability, and lead local marketing and collection activities in Gujarat. You will mentor the team, coordinate with multiple departments, and ensure compliance in daily branch operations.

The role involves field visits, knowledge sharing, and ongoing customer service excellence to retain customers and grow business.

Formación

• Coaching and mentoring teams to build capability.
• Develop business through local market opportunities.
• Strong communication in regional language and English.

Responsabilidades

• Maintain regular and continuous relationships with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate and coordinate marketing activities to achieve targets.
• Deliver customer delight through efficient service and retention of customers.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for marketing and collection activities as required.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure compliance with policies and mitigate risks, incl. fraud prevention.
• Recover receivables to protect revenue flow and customer interests.
• Maintain branch books, documents, and liaise with authorities as needed.
• Role falls under Audit & Gold Inspection purview.
• Focus on branch profitability and overall financial health.

Conocimientos

Coaching & Mentoring

Business Development

Communication Skills

Descripción del empleo

• •Maintain regular & continuous relationship with existing and potential customers.
• •Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• •Initiate, implement/coordinate and participate in marketing for achieving the above.
• •Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• •Achieve branch targets and ensure pro?tability of the unit (branch).
• •Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• •Collaborate with various departments to ensure smooth functioning of the branch.
• •Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• •Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• •E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• •Role will come under the purview of Audit & Gold Inspection.
• •Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• •Ensure proper handholding and timely/continues training of the team.
• •Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• •Coaching & Mentoring
• •Business Development
• •Communication Skills – Proficiency in local language and English