Branch Manager

Darwinbox Digital Solutions Pvt Ltd.; Tamil Nadu; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Darwinbox Digital Solutions Pvt Ltd. is seeking a Branch Manager to oversee operations in a Tamil Nadu bank branch. The role focuses on profitability, compliance, and service excellence, with accountability for KYC/AML training and staff development.

You will lead daily banking activities, drive cross-sell of products, and ensure adherence to bank policies. Strong leadership and customer relationship skills are essential for success in this role.

Qualifications

• Experience in branch banking operations and banking products/services.
• Strong leadership and ability to build and motivate teams.
• Good understanding of KYC/AML procedures and compliance.

Responsibilities

• Maintain branch profitability and balance sheet management.
• Lead daily banking operations and product/service delivery.
• Drive cross-sell of third-party and asset products.
• Ensure compliance with policies and ISO standards.
• Conduct customer engagement programs and marketing events.
• Coach and develop team and manage attrition.
• Ensure timely MIS reporting and role clarity across the team.

Skills

Team management

KYC/AML training

Customer relationship

Banking operations

Branch operations

Tools

CRM system

Job description

10 - 18 Years

Employee

Job Description

• Upkeep of the Branch and ATM
• Profit & Loss and Balance Sheet Management of the branch
• Tracking and monitoring daily productivity and book movement of the branch
• Liability generation & New Business development (CASA acquisition)
• Cross Sell of various Third party products and Asset products
• Maintaining & deepening relationship with HNI customers
• Ensure Branch headcount budget are on-board
• Adherence of YES Values driven via Yes Personality standards & Work commitment
• Effective Team Management and building Team Spirit
• Learning & skill development of the team
• Ensure Role clarity to employees in the branch and manage attrition
• Ensure that the BEST template is fully updated
• Ensure that BELT is conducted on timely basis
• Comply with Bank’s policies and processes
• Conduct customer engagement programs and marketing events.
• Drive Employee Engagement activities in the branch
• Thorough knowledge of daily banking operations and products and services
• Timely communication of relevant information to the branch employees for the smooth functioning of the Branch
• Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns
• Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services
• Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards
• Ensure safety and security of Bank and customer's assets
• Ensure Audit related deliverables both internal and external are met as per the prescribed norms
• Ensure timely submission of MIS reports
• 100% allocation of Service RM codes and quarterly review
• Training of KYC/AML on a monthly basis
• Proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Job Snapshot

• Updated Date 01-12-2023
• Job ID YBLJOB37664
• Department Service Management
• Location