Branch Incharge – Operations

Pikndel; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Pikndel in Bengaluru is seeking a Branch Incharge to manage one of our last-mile delivery hubs, ensuring smooth daily operations, rider productivity, and on-time order fulfillment.

You will work with clusters and cross-functional teams to maintain cost efficiency, safety, and SLA adherence, while mentoring staff and coordinating with central operations. This role requires 2–4 years of last-mile logistics experience and strong communication skills.

Qualifications

• 2–4 years of experience in last-mile logistics, e-commerce, or hyperlocal delivery.
• Strong team handling and ground operations experience.
• Good understanding of SLAs, cost metrics, and operational KPIs.
• Comfortable working with tech platforms for tracking and reporting.
• Willingness to work in shifts, including weekends as per business requirements.

Responsibilities

• Manage and lead the day-to-day operations of the assigned branch/hub.
• Supervise and coordinate with field executives, riders, and warehouse staff.
• Ensure timely sorting, dispatch and delivery within SLAs.
• Monitor rider attendance, performance and productivity.
• Track logistics metrics such as on-time delivery, order accuracy, NDR, and returns.
• Maintain inventory records and oversee handovers to riders.
• Optimize last-mile cost per shipment through route planning and rider utilization.
• Coordinate with central and city operations for issue resolution.
• Ensure safety, hygiene, and SOP compliance at the branch.
• Track and report daily KPIs with actionable insights.
• Support hiring, onboarding, and training of riders and operations staff.
• Act as the single point of accountability for all operational activities at the branch.

Skills

Team leadership

Ground operations

KPI & SLA management

Communication & coordination

Job description

Pikndel is a fast-growing quick commerce and logistics company enabling 1-hour, same-day, and next-day deliveries through a tech-powered network of dark stores and last-mile hubs. We are transforming how D2C and e-commerce brands deliver across major metro cities.

Position Overview:

As a Branch Incharge, you will be responsible for managing one of our last-mile delivery hubs in Bangalore, ensuring seamless daily operations, high rider productivity, and efficient order fulfillment. You will work closely with the Cluster Manager and cross-functional teams to deliver superior service while maintaining cost efficiency and SLA adherence.

Key Responsibilities:

• Manage and lead the day-to-day operations of the assigned branch/hub
• Supervise and coordinate with field executives, riders, and warehouse/sorting staff
• Ensure timely order sorting, dispatch, and delivery within committed SLAs
• Monitor rider attendance, performance, and productivity
• Track key logistics metrics such as on-time delivery, order accuracy, NDR, and returns
• Maintain inventory records and oversee order handovers to riders
• Optimize last-mile cost per shipment through efficient route planning and rider utilization
• Coordinate with central and city operations teams for issue resolution
• Ensure adherence to safety, hygiene, and SOP compliance at the branch
• Track and report daily KPIs with actionable insights for improvement
• Support hiring, onboarding, and training of riders and operations staff
• Act as the single point of accountability for all operational activities at the branch

Requirements:

• 2-4 years of experience in last-mile logistics, e-commerce, or hyperlocal delivery
• Strong team handling and ground operations experience
• Good understanding of SLAs, cost metrics, and operational KPIs
• Comfortable working with tech platforms for tracking and reporting
• Strong communication and coordination skills
• Problem-solving attitude with the ability to work in a fast-paced environment
• Willingness to work in shifts, including weekends as per business requirements