Branch Head

SkillKart; Pune District; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

SkillKart is seeking a Branch Manager in Pune to oversee daily branch operations, drive business growth, and deliver outstanding customer service.

The role requires strong leadership, communication, and analytical skills to lead a high-performing team, manage budgets, and ensure compliance with banking regulations.

You will build community relationships, identify new business opportunities, and work with regional leadership to optimize profitability and customer satisfaction.

Aufgaben

• Develop and execute strategies to grow branch revenue and customer base.
• Oversee operations, ensuring adherence to bank policies and compliance.
• Maintain exceptional customer service and resolve issues.
• Identify and mitigate risks within the branch risk framework.
• Manage budget, expenses, and profitability of the branch.
• Lead, train, and evaluate branch staff for high performance.
• Ensure regulatory compliance and conduct internal audits when needed.
• Engage with the local community and form partnerships.

Kenntnisse

Leadership

Banking

Regulatory Compliance

Strategic Planning

Tools

CRM Software

Jobbeschreibung

Branch Manager

Reports to: Regional Manager

Location : Pune

Job Summary

The Branch Manager is responsible for overseeing the day-to-day operations of a bank branch, driving business growth, and ensuring exceptional customer service. This role requires strong leadership, communication, and analytical skills.

Key Responsibilities

Business Development

• Develop and implement strategies to increase customer base and branch revenue.
• Identify new business opportunities and partnerships.

Operations Management

• Oversee branch operations, ensuring compliance with bank policies and regulatory requirements.
• Manage staff performance, training, and development.

Customer Service

• Ensure exceptional customer experience through effective issue resolution and feedback.
• Foster strong relationships with customers and community leaders.

Risk Management

• Identify and mitigate risks, ensuring compliance with bank’s risk management framework.
• Implement controls to prevent fraud and errors.

Financial Management

• Manage branch budget, expenses, and profitability.
• Analyze financial performance and provide insights for improvement.

Team Leadership

• Lead, motivate, and develop a high-performing team.
• Conduct performance evaluations, provide feedback, and address performance issues.

Compliance and Regulatory

• Ensure adherence to banking regulations, laws, and internal policies.
• Conduct audits and risk assessments as required.

Community Engagement

• Participate in local community events and promote branch services.
• Foster partnerships with local businesses and organizations.
• Branch revenue growth.
• Customer satisfaction ratings.
• Staff performance and development.
• Risk management and compliance.
• Operational efficiency and productivity.