Branch Operations Executive

Gauranga Study Abroad Consultants Pvt Ltd; India; On-site; INR 250,000 - 420,000; Full time

Job summary

Gauranga Study Abroad Consultants Pvt Ltd is seeking a Branch Operation Executive to manage day-to-day operations at the branch office. The role involves handling student inquiries, documentation, application processing and coordinating with universities and partner agencies.

The candidate should have 1-3 years in operations/admin or customer service, strong communication skills, and proficiency in MS Office and CRM.

Qualifications

• Graduate in any discipline; MBA preferred but not mandatory.
• 1-3 years of experience in operations, admin, or customer service.
• Strong communication and interpersonal skills.
• Good knowledge of MS Office, CRM, email drafting and document handling.
• Ability to multitask and manage deadlines.
• Professional, organized and responsible attitude.

Responsibilities

• Handle day-to-day branch operations, ensuring smooth functioning of all activities.
• Manage student walk-ins, inquiries, documentation and application processing.
• Maintain accurate records of leads, follow-ups, admissions and fee submissions.
• Coordinate with universities, partner agencies and internal departments.
• Assist in pre-departure support, visa file preparation and travel coordination.
• Ensure timely communication with students and parents regarding process updates.
• Oversee branch inventory, office supplies and basic admin duties.
• Prepare and submit daily/weekly MIS reports to management.
• Support the Branch Manager in target achievement and team coordination.
• Ensure branch follows all company policies, procedures and quality standards.

Skills

Communication

Interpersonal skills

MS Office

CRM

Email drafting

Document handling

Multitasking

Deadline management

Organized

Team coordination

Education

Graduate in any discipline

MBA preferred

Tools

MS Office

CRM

Email drafting

Document handling

Job description

Branch Operation Executive Job Description

Position: Branch Operation Executive

Department: Operations

Location: Branch Office

Reports To: Branch Manager / Operations Head

Key Responsibilities

• Handle day-to-day branch operations, ensuring smooth functioning of all activities
• Manage student walk-ins, inquiries, documentation, and application processing (for education consultancy setups)
• Maintain accurate records of leads, follow-ups, admissions, and fee submissions
• Coordinate with universities, partner agencies, and internal departments for updates and workflow
• Assist in pre-departure support, visa file preparation, and travel coordination
• Ensure timely communication with students and parents regarding process updates
• Oversee branch inventory, office supplies, and basic administrative duties
• Prepare and submit daily/weekly MIS reports to management
• Support the Branch Manager in target achievement and team coordination
• Ensure the branch follows all company policies, procedures, and quality standards

Skills & Qualifications

• Graduate in any discipline (MBA preferred but not mandatory)
• 1-3 years of experience in operations, admin, or customer service
• Strong communication and interpersonal skills
• Good knowledge of MS Office, CRM, email drafting, and document handling
• Ability to multitask and manage deadlines
• Professional, organized, and responsible attitude

Key Competencies

• Problem-solving
• Attention to detail
• Time management
• Team coordination
• Customer service orientation