BRANCH BUSINESS MANAGER-HOME LOANS

Muthoot Fincorp Ltd.; Vellore; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Muthoot Fincorp Ltd. in Tamil Nadu seeks a Branch Business Manager to lead a team across secured and unsecured lending, drive loan proposals and customer growth, and manage risk and portfolio quality. The role requires building partnerships, coaching staff, and delivering branch targets with ethical discipline.

The candidate should have 5+ years of leadership experience in lending, strong communication, and a proven ability to manage multi-stakeholder relationships within a NBFC environment.

Qualifications

• At least 5 years of leadership experience in sales/branch banking.
• Experience in secured and unsecured lending is preferred.
• Proven ability to recruit and retain high-performing teams.
• Strong interpersonal and verbal communication skills.

Responsibilities

• Lead & motivate RO/RM/BSMs to achieve monthly, quarterly, half-yearly and annual budgets.
• Own and resolve early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• Identify micro markets and empanel qualified referral partners to scale Micro LAP and gold-backed loans.
• Collaborate with Credit and SMEs to clear loan proposals for faster decisioning.
• Cross-sell Insurance to loan customers to safeguard property, health and life.
• Be the face of Muthoot Fincorp Limited for the location and its stakeholders.
• Suggest improvements to customer experience and address unmet needs with Sr. Management.
• Monitor competition and report insights to Zonal and National teams.
• Coordinate with branches for smoother disbursement and safekeeping of gold-backed loans.
• Attract and retain high performers in the team.
• Liaise effectively with law authorities to resolve conflicts when needed.

Skills

Team leadership

Home loans / mortgages

Talent management

Collections knowledge

Stakeholder management

Education

Any UG/PG or MBA

Job description

Branch Business Manager – Secured & Unsecured Lending Business

3

Grade

:

D1

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Employment Type

:

All Employment Type

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Reporting to –

Designation & Grade

:

State Business Manager – Secured & Unsecured Lending Business

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No. of Reportees,

Designation & Grade

:

5 RMs / BSMs; 1 Collections Officer

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Main Tasks & Areas of Responsibility

:

• Lead & Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget
• Own & resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.
• To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.
• To Watch closely the Competition activities and report the same to the Zonal and National teams.
• To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.
• To Attract & Retain High Performers in the Team.
• To effectively liaison with law authorities for resolving conflicts if any.

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Skills and Exposure

:

• A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.
• Proven ability to Recruit and Retain high performing RO/RM/BSMs.
• Atleast 5 years experience in leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.
• Having good working knowledge on Lower & Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure
• Working knowledge of Collections/ Recoveries.
• Be Accountable for Portfolio Quality of the Location.

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Special Requirements (If any)

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Direct team managing experience mandatory

Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.

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Job Location / State

:

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Compensation Band

:

12

Entitlements

:

13

Stake Holders

:

Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams

B

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Educational Qualification / Technical Certification

:

Any UG/PG or MBA

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Skill Sets

:

Experience in Home Loans / Mortgages, with team handling skill sets.

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Communication Skills

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Good oral, written and presentation skills

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Experience

:

5+ years of overall experience

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Uncompromising ethical standards and discipline expected