Branch Business Manager

Muthoot Fincorp Ltd.; Adilabad; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for the Branch Business Manager – Secured & Unsecured Lending. Based in Telangana/Adilabad, you will lead a regional team of RMs and BSMs to achieve aggressive targets across secured gold loans and unsecured lending.

The role emphasizes customer acquisition, portfolio quality and recovery, while collaborating with credit, operations and sales partners. You will mentor staff, drive partnerships and represent the company in the local market.

Qualifications

• 5+ years of experience leading a team of sales executives and on-roll members; minimum 2 years in on-roll staff.
• Experience in Home Loans / Mortgages within NBFCs or affordable housing.
• Strong communication, interpersonal and presentation skills.
• Direct team management experience mandatory; ability to recruit and retain high performers.

Responsibilities

• Lead and motivate RO/RM/BSMs to achieve monthly, quarterly, half-yearly and annual business budgets.
• Own and resolve early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• Build micro markets and empanel referral partners to scale Micro LAP and gold-backed secured lending (Suvarna).
• Collaborate with Credit and SME teams to clear loan proposals quickly for faster decisioning.
• Cross-sell insurance to loan customers to protect property, health and life.
• Represent the SULB Muthoot Fincorp in the location and liaise with authorities for conflicts if any.
• Identify opportunities to improve customer experience and feed back to senior management.

Skills

Team leadership

Recruitment & retention

Customer segmentation

Interpersonal communication

Target delivery

Collections knowledge

Portfolio quality

Education

Any UG/PG or MBA

Job description

Branch Business Manager – Secured & Unsecured Lending Business

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Grade

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Employment Type

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All Employment Type

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Reporting to –

Designation & Grade

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State Business Manager – Secured & Unsecured Lending Business

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No. of Reportees,

Designation & Grade

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5 RMs / BSMs; 1 Collections Officer

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Main Tasks & Areas of Responsibility

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• Lead & Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget
• Own & resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.
• To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.
• To Watch closely the Competition activities and report the same to the Zonal and National teams.
• To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.
• To Attract & Retain High Performers in the Team.
• To effectively liaison with law authorities for resolving conflicts if any.

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Skills and Exposure

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• A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.
• Proven ability to Recruit and Retain high performing RO/RM/BSMs.
• Atleast 5 years experience in leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.
• Having good working knowledge on Lower & Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure
• Working knowledge of Collections/ Recoveries.
• Be Accountable for Portfolio Quality of the Location.

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Special Requirements (If any)

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Direct team managing experience mandatory

Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.

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Job Location / State

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Compensation Band

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Entitlements

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Stake Holders

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Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams

B

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Educational Qualification / Technical Certification

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Any UG/PG or MBA

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Skill Sets

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Experience in Home Loans / Mortgages, with team handling skill sets.

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Communication Skills

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Good oral, written and presentation skills

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Experience

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5+ years of overall experience

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Uncompromising ethical standards and discipline expected