Branch Business Manager

Muthoot Fincorp; Bhimavaram; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Muthoot Fincorp in Bhimavaram invites applications for a Branch Business Manager – Secured & Unsecured Lending. The role leads RO/RM/BSMs to meet monthly, quarterly, and annual targets while tackling early mortality, delinquencies, and NPAs from new sourcing and existing portfolios.

The candidate should have 5+ years’ team leadership experience in Home Loans/Mortgages or NBFCs, with strong interpersonal and communication skills. This on-site position offers growth with a reputed financial group.

Qualifications

• 5+ years experience leading a sales team (RO/RM/BSMs) with on-roll members.
• Experience in Home Loans / Mortgages with team handling.
• Experience in Affordable Housing or NBFC preferred.
• Strong interpersonal, verbal communication and presentation skills.

Responsibilities

• Lead and motivate RO/RM/BSMs to exceed monthly/quarterly/annual business budgets.
• Own and resolve early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• Identify micro markets and empanel quality referral partners to scale Micro LAP and Gold-backed secured loans.
• Liaise with Credit and SMEs to clear loan proposals for faster decisions.
• Cross-sell Insurance to loan customers to safeguard property, health, and life.
• Be the face of Muthoot Fincorp for the location and coordinate with other branches.
• Suggest improvements to management to enhance customer experience and address unmet needs.
• Monitor competition and report insights to Zonal/National teams.
• Collaborate with branches for smoother disbursement of gold-backed loans and safekeeping.

Skills

Team leadership

Recruitment

Sales leadership

Portfolio management

Communication skills

Ethical standards

Education

MBA or UG/PG

Job description

Branch Business Manager – Secured & Unsecured Lending Business

3

Grade

:

4

Employment Type

:

All Employment Type

5

Reporting to –

Designation & Grade

:

State Business Manager – Secured & Unsecured Lending Business

6

No. of Reportees,

Designation & Grade

:

5 RMs / BSMs; 1 Collections Officer

7

Main Tasks & Areas of Responsibility

:

• Lead & Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget
• Own & resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.
• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.
• To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.
• To Watch closely the Competition activities and report the same to the Zonal and National teams.
• To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.
• To Attract & Retain High Performers in the Team.
• To effectively liaison with law authorities for resolving conflicts if any.

8

Skills and Exposure

:

• A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.
• Proven ability to Recruit and Retain high performing RO/RM/BSMs.
• Atleast 5 years experience in leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.
• Having good working knowledge on Lower & Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure
• Working knowledge of Collections/ Recoveries.
• Be Accountable for Portfolio Quality of the Location.

9

Special Requirements (If any)

:

Direct team managing experience mandatory

Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.

10

Job Location / State

:

11

Compensation Band

:

12

Entitlements

:

13

Stake Holders

:

Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams

B

15

Educational Qualification / Technical Certification

:

Any UG/PG or MBA

16

Skill Sets

:

Experience in Home Loans / Mortgages, with team handling skill sets.

17

Communication Skills

:

Good oral, written and presentation skills

18

Experience

:

5+ years of overall experience

19

:

Uncompromising ethical standards and discipline expected