BPS Client Service & Support Representative Lead

FIS; Pune District, Pimpri-Chinchwad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

FIS in Pune district (Maharashtra, India) seeks an experienced professional capable of delivering high-quality outputs with increasing independence. The role involves solving complex problems, contributing to process improvements, and guiding junior colleagues when appropriate.

This position manages large-scale projects or processes that significantly impact organizational performance. It requires strong judgment, autonomy, and the ability to determine methods for new assignments, including

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Professional individual contributor delivering high-quality outputs. Works with increasing independence and may guide junior colleagues. Solves difficult problems and contributes to process improvements. Communicates facts, policies and practices within job area.

This role manages large-scale projects or processes that significantly contribute to organizational performance. Colleagues in this position are expected to tackle semi-complex and often challenging problems, requiring analysis and sound judgement. Communication with both internal stakeholders and external partners such as clients or vendors is expected. Operating with a high degree of autonomy, this position will determine appropriate methods and procedures for new assignments and lead teams or initiatives. The position typically requires a strong foundation of knowledge, typically supported by a university degree or equivalent experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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