BPO Voice Process Executive

KG Invicta Services (KGiS); Idukki; On-site; INR 167,000 - 234,000; Full time

Job summary

KG Invicta Services (KGiS) in Kerala or Tamil Nadu is seeking a motivated BPO Voice Process Executive. The role focuses on handling customer inquiries, providing information about services, and ensuring satisfaction through clear communication. Fluency in Malayalam is essential.

You will engage with customers over the phone, document interactions, and collaborate with the team to improve service. This is an excellent entry-level opportunity for individuals starting their BPO career, with

Qualifications

• Fluency in Malayalam is essential.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.
• A positive attitude and willingness to learn.

Responsibilities

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Malayalam fluency

Verbal communication

Fast-paced environment

Data entry

Positive attitude

Job description

We are seeking a motivated and enthusiastic BPO Voice Process Executive to join our team in Kerala or Tamil Nadu. The ideal candidate will be fluent in Malayalam and possess excellent communication skills. As a Voice Process Executive, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities:

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills:

• Fluency in Malayalam is essential.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.
• A positive attitude and willingness to learn.

This is an excellent opportunity for individuals looking to start their career in the BPO sector.