BPO Executive - US Sales Voice Process

SHARDA CONSULTANCY SERVICES; Faridabad District; On-site; INR 200,000 - 320,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking a motivated BPO Executive focused on US sales voice processes. The role involves handling inbound and outbound calls, addressing customer inquiries, and delivering solutions to boost customer satisfaction.

You will engage with clients, understand their needs, and log interactions in the CRM system. The ideal candidate has strong English communication, prior BPO or call center sales experience, and the ability to multitask in a fast-paced environment while

Qualifications

• Strong command of English, both spoken and written.
• Experience in BPO or call center environments, especially in sales.
• Ability to manage multiple tasks in a fast-paced setting.
• Customer-oriented mindset with a results-driven approach.
• Familiarity with CRM software is a plus.

Responsibilities

• Engage with customers through voice calls to promote and sell products or services.
• Understand customer needs and provide appropriate solutions.
• Maintain professionalism and high levels of customer service in all interactions.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team to achieve sales targets and improve service delivery.
• Participate in training sessions to enhance product knowledge and sales techniques.

Skills

English fluency

BPO experience

Multi-tasking

Customer focus

CRM familiarity

Communication skills

Tools

CRM software

Job description

We are seeking a motivated and dynamic BPO Executive to join our team specializing in US sales voice processes. The ideal candidate will have a passion for customer service and a strong ability to communicate effectively with clients. As a BPO Executive, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing solutions to enhance customer satisfaction.

Key Responsibilities

• Engage with customers through voice calls to promote and sell products or services.
• Understand customer needs and provide appropriate solutions to meet their requirements.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to achieve sales targets and improve service delivery.
• Participate in training sessions to enhance product knowledge and sales techniques.

Required Skills

• Strong communication skills in English, both verbal and written.
• Experience in BPO or call center environment, particularly in sales.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-oriented mindset with a focus on achieving results.
• Basic computer skills and familiarity with CRM software is a plus.