BPO (Call Center Manager)

Fireblazeaischool; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Fireblaze AI School, part of Fireblaze Technologies, is expanding its BPO operations in Hyderabad. They seek a seasoned BPO Call Center Manager to lead and optimize the center, ensuring exceptional service delivery and scalable team growth.

Ideal candidates bring 10+ years in BPO call center operations, strong leadership, and a track record of improving performance metrics in a fast-paced environment. Salary ranges from ₹15–25 LPA, negotiable with experience.

Qualifications

• 10+ years of experience in BPO call center operations.
• Experience leading large teams and managing KPI-driven performance.
• Strong stakeholder management and process improvement focus.

Responsibilities

• Lead and manage BPO operations to ensure seamless service delivery.
• Drive operational efficiency, quality, and team growth across the call center.

Skills

BPO operations leadership

People management

Job description

Fireblaze AI School is a part of Fireblaze Technologies which was started in April 2018 with a Vision to Up-Skill and Train in emerging technologies. Mission Statement “To Provide Measurable & Transformational Value To Learners Career” Vision Statement ““To Be The Most Successful & Respected Job-Oriented Training Provider Globally.” We Focus widely on creating a huge digital impact. Hence Our Strong Presence over Digital Platforms are a must have thing for use. Below Are the links to all the social media channels.

Fireblaze Technologies (Nagpur HQ), in collaboration with Hyderabad franchise partner StatMind AI Technologies, is expanding into the BPO sector and launching a large-scale BPO Call Center Project in Hyderabad.

We are seeking an Experienced BPO Call Center Manager to lead and manage our BPO operations, ensuring seamless service delivery, operational efficiency, and team growth.

• Position: BPO Call Center Manager
• Experience: 10+ Years in BPO Call Center Operations
• Salary Range: ₹15 – 25 LPA (Negotiable based on experience)