Bpo Associate

vsp Astra Solutions; Kondapur; On-site; INR 350,000 - 500,000; Full time

Job summary

vsp Astra Solutions in Kondapur, Hyderabad is seeking an experienced BPO Associate with 4-5 years of BPO/customer service experience to join our on-site team. You will handle customer queries, escalations, and complex issues while maintaining high service and quality standards.

Responsibilities include handling calls, emails, and chats, maintaining CRM records, following SOPs, and assisting new team members. A strong customer-focused approach and knowledge of BPO KPIs are essential.

Qualifications

• 4-5 years of BPO/customer service experience required.
• Onsite role based in Kondapur, Hyderabad.
• Strong communication and customer handling skills essential.

Responsibilities

• Handle inbound/outbound calls, emails, and chats.
• Resolve customer queries and escalations professionally.
• Maintain CRM and customer records accurately.
• Follow SOPs, compliance, and process guidelines.
• Support new team members and provide floor/process assistance.
• Coordinate with internal teams to resolve complex issues.

Skills

Communication skills

Customer handling

Problem solving

CRM knowledge

Multitasking

Time management

Escalation management

BPO processes & KPIs

Tools

CRM software

Job description

Experience: 4-5 Years
Employment Type: Full-Time
Location: Kondapur,Hyderabad

Timings : 6:00 PM-3:00 AM IST

Work Mode : Onsite(No remote)

Job Description

We are looking for an experienced BPO Associate with 45 years of experience in BPO/customer service operations. The candidate will handle customer queries, escalations, and complex issues while maintaining high service and quality standards.

Key Responsibilities

• Handle inbound/outbound calls, emails, and chats.
• Resolve customer queries and escalations professionally.
• Maintain CRM and customer records accurately.
• Follow SOPs, compliance, and process guidelines.
• Support new team members and provide floor/process assistance.
• Coordinate with internal teams to resolve complex issues.

Required Skills: Excellent communication, customer handling, problem-solving, CRM knowledge, multitasking, time management, escalation management, and strong knowledge of BPO processes and KPIs.