Body Shop Manager

TOPSEL TOYOTA; West Bengal; On-site; INR 500,000 - 750,000; Full time

Job summary

TOPSEL TOYOTA in West Bengal is seeking a service manager to oversee the service department and ensure adherence to Toyota standards. You will promote appointment systems, plan and lead service operations, and monitor satisfaction trends and complaints to drive performance.

The role focuses on maintaining high service quality, improving customer satisfaction, and optimizing revenue while controlling expenses. Leadership of the team and adherence to guidelines will be essential for success.

Qualifications

• Customer satisfaction index
• High quality service standard
• Increase revenue
• expense control
• Maintain employee retention & satisfaction
• Meet Toyota standard through guidelines

Responsibilities

• Promote & Monitor appointment system
• Plan, organize, lead & control service management
• Monitor customer satisfaction reports & trend
• Monitor complaints & resolution
• Monitor daily job quality through quality control
• Conduct periodic service performance

Job description

Responsibilities

• Promote & Monitor appointment system
• Plan, organize,lead & control service management
• Monitor customer satisfaction reports & trend
• Monitor complaints & resolution
• Monitor daily job quality through quality control
• Conduct periodic service performance

Required Candidate profile

• Customer satisfaction index
• High quality service standard
• Increase revenue
• expense control
• Maintain employee retention & satisfaction
• Meet Toyota standard through guidelines