Zuora Billing Dev

Envision Technology Solutions; India; Remote; INR 900,000 - 1,400,000; Full time

Job summary

Envision Technology Solutions is seeking an experienced Applications Support specialist with 4+ years of hands-on Zuora Billing experience to deliver L2/L3 support. You will resolve billing, invoicing, and payment issues and coordinate with Zuora, Salesforce, and ERP teams to ensure smooth finance operations.

The role involves process improvements, incident management, and on-call responsibilities, with a focus on SLA adherence and data integrity within Zuora and related systems.

Qualifications

• 4+ years of application support experience with hands-on Zuora Billing
• Strong understanding of Subscription Management and Billing workflows
• Experience with ServiceNow for Incident/Problem/Change/Request management
• Proficient in SQL and data analysis
• Familiarity with Zuora-Salesforce integrations
• Knowledge of REST APIs and web services

Responsibilities

• Provide L2/L3 production support for Zuora Billing applications
• Handle incidents, service requests, and problem management via ServiceNow
• Monitor and resolve billing failures, payment processing, invoicing, and revenue-related issues
• Perform RCA and implement permanent fixes for recurring issues
• Manage user queries and support tickets within SLA
• Collaborate with business users, Zuora admins, Salesforce teams, and integration teams
• Support month-end and quarter-end billing activities
• Analyze logs and data issues involving Zuora, Salesforce, middleware, and finance systems
• Create and maintain support documentation and runbooks
• Participate in on-call support and production deployment activities

Skills

Zuora Billing

Subscription Management

SQL

REST APIs

ServiceNow

Incident Management

Problem Management

Data Analysis

Billing & Invoicing

On-call Support

Salesforce ERP integrations

Tools

Zuora

ServiceNow

Salesforce

Job description

Role Overview

Key Responsibilities

• Provide L2L3 production support for Zuora Billing applications
• Handle incidents service requests and problem management activities through ServiceNow
• Monitor and resolve billing failures payment processing issues invoice generation issues subscription amendments and revenue related transactions
• Perform root cause analysis RCA and implement permanent fixes for recurring issues
• Manage user queries and support tickets within agreed SLA timelines
• Work closely with business users Zuora administrators Salesforce teams and integration teams
• Support monthend and quarterend billing activities
• Analyze logs integrations and data issues involving Zuora Salesforce middleware and finance systems
• Create and maintain support documentation knowledge articles and operational runbooks
• Participate in oncall support and production deployment activities when required

Required Skills

• 4 years of experience in application support with at least 2 years of handson experience in Zuora Billing
• Strong understanding of Subscription Management
• Product Catalog
• Billing and Invoicing
• Payments and Collections
• Account and Subscription Amendments
• Experience working with ServiceNow for Incident Problem Change and Request Management
• Good knowledge of SQL and data analysis
• Experience in troubleshooting integration issues between Zuora and SalesforceERP systems
• Understanding of REST APIs and web services
• Strong analytical and problemsolving skills

Preferred Skills

• Zuora Billing Certification
• Experience with Salesforce CRM
• Knowledge of Zuora Workflow Data Query and Reporting
• Exposure to finance quotetocash or subscriptionbased business models
• Experience with Agile and ITIL processes

Responsibilities in Support Environment

• Maintain SLA compliance for incidents and service requests
• Perform ticket triaging prioritization and escalation management
• Prepare dailyweekly support reports and operational dashboards
• Coordinate with business stakeholders during critical production issues
• Support release validation and postdeployment monitoring