Billing Systems Specialist (Zuora)

Jade Global, Inc.; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

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Job summary

A leading global company in Hyderabad is seeking a Billing Systems Specialist (Zuora) to provide customer support and troubleshoot technical issues. The role requires experience with Zuora and a solid understanding of subscription billing processes. Ideal candidates will possess strong analytical skills, proficiency in SQL, and the ability to work with various CRM/ERP systems. This position offers competitive benefits and focuses on employee wellbeing.

Qualifications

• 2-5+ years in application support, technical consulting, or SaaS implementation.
• Strong understanding of subscription billing and revenue recognition.
• Experience with API integrations and workflow management.

Responsibilities

• Provide rapid, accurate analysis of production issues.
• Diagnose and resolve technical issues within Zuora Billing and Payments.
• Create and maintain documentation and best practices.

Skills

SQL proficiency

API troubleshooting (REST/SOAP)

Analytical problem-solving

Excellent written/spoken English

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Zuora

Salesforce

SAP

Job description

Billing Systems Specialist (Zuora)1Key Responsibilities* **Customer Support:** Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.* **Troubleshooting & Resolution:** Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments.* **Technical Expertise:** Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.* **Workflow & API Management:** Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).* **Collaboration:** Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.* **Documentation:** Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.Required Qualifications & Skills* **Experience:** 2–5+ years in application support, technical consulting, or SaaS implementation.* **Technical Skills:** Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.* **Domain Knowledge:** Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL).* **Platform Knowledge:** Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.* **Soft Skills:** Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.* **Education:** Bachelor’s degree in Computer Science, Engineering, or related technical field.Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.