Billing Manager / Billing Operations Manager

Station Satcom; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Station Satcom in Mumbai is seeking an experienced Billing Manager to oversee end-to-end billing operations for Satcom services including VSAT, Starlink, Maritime, IoT and DID. You will generate invoices using IBIS and Zoho Books, validate usage and pro-rata charges, and ensure timely billing.

The role covers vendor payouts, settlements, revenue assurance, handling customer billing queries, maintaining GST compliance, and driving process improvements with IT teams to automate workflows.

Qualifications

• Billing operations experience
• ERP/billing systems familiarity
• GST/commercial compliance awareness
• Vendor settlements understanding
• AR and reconciliation knowledge
• Customer billing dispute handling
• Process improvement mindset
• Team management capability
• MIS and reporting exposure

Responsibilities

• Manage end-to-end billing operations for Satcom services including VSAT, Starlink, Maritime, IoT and DID.
• Generate accurate invoices using IBIS, Zoho Books and other ERP/billing systems; validate usage, rates, pro-rata charges and discounts.
• Ensure billing is completed within defined timelines and terms; monitor accuracy and reduce revenue leakage.
• Manage monthly/quarterly vendor and partner payout processes and validate invoices.
• Ensure accurate and timely vendor settlements and resolve invoice discrepancies.
• Perform monthly reconciliation of usage, billing, vendor invoices and ERP records; identify gaps and issues.
• Monitor accounts receivable, customer balances and SOA; drive revenue assurance.
• Handle customer billing queries and disputes within SLAs; coordinate across departments to resolve issues.
• Maintain GST/commercial compliance; support audits and document billing controls.

Job description

Key Roles & Responsibilities

1. Billing & Invoicing

• Manage end-to-end billing operations for Satcom services including VSAT, Starlink, Maritime, IoT and DID.
• Generate accurate and timely invoices using IBIS, Zoho Books and other ERP/billing systems.
• Validate usage, plan rates, pro-rata charges, discounts and other billing parameters.
• Ensure billing is completed within defined timelines and agreed customer terms.
• Monitor billing accuracy and minimize billing errors and revenue leakage.

2. Vendor Payouts & Settlements

• Manage monthly/quarterly vendor and partner payout processes.
• Validate vendor invoices against usage, contracts, pricing and billing records.
• Ensure accurate and timely vendor settlements.
• Identify and resolve discrepancies in vendor invoices and commercial terms.

3. Reconciliation & Revenue Assurance

• Perform monthly reconciliation of IBIS usage, customer billing, vendor invoices and Zoho Books/ERP records.
• Identify billing gaps, duplicate billing, missed revenue and incorrect charges.
• Monitor Accounts Receivable (AR), customer balances and Statement of Accounts (SOA).
• Drive revenue assurance initiatives to prevent leakage and improve billing accuracy.

4. Customer Billing Queries & Disputes

• Handle and resolve customer billing queries and disputes within defined SLAs.
• Coordinate with Sales, Customer Support, Operations, Vendors and Delivery/Logistics to resolve billing issues.
• Review and recommend credit notes, adjustments and corrections where applicable.
• Ensure timely closure and proper documentation of customer complaints.

5. Compliance & Governance

• Ensure billing processes comply with GST, contractual and commercial requirements.
• Maintain proper billing records, audit trails and supporting documentation.
• Develop, maintain and implement billing SOPs and process controls.
• Support internal and external audits related to billing and revenue.

6. Team Management

• Lead, supervise and develop the billing team.
• Allocate work, monitor performance and ensure achievement of billing SLAs.
• Conduct regular reviews of billing accuracy, pending items, reconciliations and customer queries.
• Train team members on billing processes, systems and controls.

7. MIS & Reporting

• Prepare and review regular billing, revenue, reconciliation, AR and payout MIS.
• Provide management with insights on billing performance, outstanding issues and revenue leakage.
• Track key billing KPIs, error rates, pending invoices and SLA adherence.

8. Process Improvement & Automation

• Identify opportunities to automate and streamline billing and reconciliation processes.
• Improve billing accuracy, turnaround time and operational efficiency.
• Work with IT/Business teams to enhance IBIS, Zoho Books and other billing workflows.
• Establish stronger controls to reduce manual errors and improve overall billing governance.

9. Stakeholder Management

• Act as the key billing point of contact for Finance, Sales, Operations, Customer Support, Vendors and Management.
• Ensure effective coordination for billing-related activities and timely resolution of operational issues.
• Maintain strong relationships with internal and external stakeholders.