Billing Executive - Hardware

Station Satcom Pvt. Ltd.; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Station Satcom Pvt. Ltd. is seeking a Billing Executive to support daily billing tasks, monitor billing emails, respond to basic customer queries, and coordinate with internal teams to ensure timely invoice uploads on customer portals.

The role requires strong attention to detail, good communication skills, and the ability to manage multiple billing requests efficiently. Prior experience in billing and proficiency with MS Excel/Sheets is preferred.

Qualifications

• Proficiency in billing and invoicing processes.
• Clear and professional email communication.
• Strong customer service aptitude.
• High attention to accuracy and details.
• Ability to coordinate with multiple teams for timely billing.

Responsibilities

• Monitor billing/invoice email inbox and respond promptly.
• Review customer billing queries and provide basic information.
• Allocate queries to appropriate team members for resolution.
• Follow up with internal teams to meet timelines.
• Upload invoices and documents on customer/vendor portals accurately.
• Ensure invoices uploaded by deadlines and maintain records.
• Verify invoice details and supporting documents before submission.
• Track status of invoices and re-route portal issues if needed.
• Maintain documentation of billing correspondence and submissions.
• Coordinate with Accounts, Finance, Sales, Operations for billing matters.
• Assist in preparing billing reports, trackers, and MIS.

Skills

Billing & invoicing

Email communication

Customer service

Attention to detail

Coordination & follow-up

Prioritization

Accounts basics

Written & verbal communication

Independent work

Tools

MS Excel

Google Sheets

Customer portals

Job description

We are looking for a Billing Executive to support day-to-day billing operations by monitoring billing-related emails, responding to basic customer queries, coordinating with internal billing team members, and ensuring timely uploading of invoices on customer portals. The role requires strong attention to detail, good communication skills, and the ability to manage multiple billing requests efficiently.

Key Responsibilities

• Monitor and manage the billing/invoice email inbox and ensure timely responses.
• Review incoming customer billing queries and provide basic information and clarification.
• Identify and allocate billing-related queries to the appropriate team member for resolution.
• Follow up with internal teams to ensure customer queries are resolved within the required timelines.
• Upload invoices and supporting documents accurately on customer/vendor portals.
• Ensure invoices are uploaded within specified deadlines and maintain proper records.
• Verify invoice details and supporting documents before portal submission.
• Track the status of uploaded invoices and resolve/re-route portal-related issues where required.
• Maintain proper documentation and records of billing correspondence and invoice submissions.
• Coordinate with Accounts, Finance, Sales, Operations, and other relevant teams for billing-related matters.
• Assist in preparing billing reports, trackers, and MIS as required.
• Ensure confidentiality and accuracy while handling customer and financial information.
• Follow company billing processes, controls, and standard operating procedur

Requirements

• Good knowledge of billing and invoicing processes.
• Strong email communication and customer service skills.
• Good working knowledge of MS Excel / Google Sheets.
• Ability to work with customer portals and online invoice submission systems.
• Strong attention to detail and accuracy.
• Good coordination and follow-up skills.
• Ability to prioritize multiple queries and meet deadlines.
• Basic understanding of Accounts & Finance processes.
• Good written and verbal communication skills.
• Ability to work independently as well as coordinate effectively with the team.