BGV- Associate/TL- Noida

Paytm Payments Services; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Paytm Payments Services is seeking a detail-oriented Background Verification (BGV) Specialist to manage end-to-end employee verification and onboarding processes. You will coordinate with verification partners, HR teams, and internal stakeholders to ensure accuracy, confidentiality, and compliance.

Responsibilities include initiating and tracking BGV cases with defined turnaround times, reviewing reports for discrepancies, and producing MIS dashboards for HR leadership.

Qualifications

• 3–5 years of experience in Background Verification (BGV), HR Operations, or Employee Lifecycle Operations.
• Hands-on experience managing education, employment, address, criminal, and reference verification processes.
• Strong experience with BGV vendors, verification portals, and HR databases.
• Proficiency in MS Excel (VLOOKUP, Pivot Tables) and HRMS platforms.
• Excellent communication and stakeholder management with the ability to coordinate across multiple teams.
• Strong analytical and organizational skills with the ability to manage high case volumes and meet strict deadlines.

Responsibilities

• Manage end-to-end background verification (BGV) for new hires and ex-employees, including education, employment, address, identity, criminal record, and reference checks.
• Initiate, track, and close verification cases within defined turnaround times (TAT) while ensuring timely completion.
• Coordinate with third-party BGV vendors and internal stakeholders to collect, validate, and process required documentation.
• Review verification reports, identify discrepancies or adverse findings, and drive resolution with HRBPs, hiring managers, and vendors.
• Maintain accurate employee verification records and ensure compliance with data privacy, confidentiality, and company policies.
• Publish regular BGV dashboards and MIS reports, providing status updates, aging analysis, and TAT performance to HR stakeholders.
• Support internal and external audits by maintaining complete process documentation and audit-ready records.
• Handle escalations professionally while ensuring sensitive information is managed with discretion and confidentiality.
• Continuously identify opportunities to improve BGV processes, quality, and operational efficiency.

Skills

Communication skills

Stakeholder management

Analytical skills

Organizational skills

Tools

MS Excel

HRMS platforms

Verification portals

Job description

Background Verification (BGV) Specialist

About the Role

We are looking for a detail-oriented Background Verification (BGV) Specialist to manage end-to-end employee verification processes and ensure a seamless, compliant, and timely onboarding experience. The role involves coordinating with verification partners, internal stakeholders, and HR teams while maintaining the highest standards of accuracy, confidentiality, and process compliance.

Key Responsibilities

• Manage end-to-end background verification (BGV) for new hires and ex-employees, including education, employment, address, identity, criminal record, and reference checks.
• Initiate, track, and close verification cases within defined turnaround times (TAT) while ensuring timely completion.
• Coordinate with third-party BGV vendors and internal stakeholders to collect, validate, and process required documentation.
• Review verification reports, identify discrepancies or adverse findings, and drive resolution with HRBPs, hiring managers, and vendors.
• Maintain accurate employee verification records and ensure compliance with data privacy, confidentiality, and company policies.
• Publish regular BGV dashboards and MIS reports, providing status updates, aging analysis, and TAT performance to HR stakeholders.
• Support internal and external audits by maintaining complete process documentation and audit-ready records.
• Handle escalations professionally while ensuring sensitive information is managed with discretion and confidentiality.
• Continuously identify opportunities to improve BGV processes, quality, and operational efficiency.

Required Qualifications

• 3–5 years of experience in Background Verification (BGV), HR Operations, or Employee Lifecycle Operations.
• Hands‑on experience managing education, employment, address, criminal, and reference verification processes.
• Strong experience working with BGV vendors, verification portals, and HR databases.
• Proficiency in MS Excel (VLOOKUP, Pivot Tables, reporting), MS Word, and HRMS platforms.
• Excellent communication and stakeholder management skills with the ability to coordinate across multiple teams.
• Strong analytical and organizational skills with the ability to manage high case volumes and meet strict deadlines.

Preferred Skills

• Experience in preparing BGV MIS dashboards and TAT reports.
• Knowledge of data privacy, compliance, and audit documentation practices.
• Exposure to HR shared services or high‑volume onboarding environments is an added advantage.